Support

Need help with your h8lio organization? We are here for you.

Open a ticket

The fastest way to track an issue is through our public Gitea repository. Anyone with an h8lio account can open a ticket; the h8lio team monitors every new issue.

Open a new ticket Create an issue on sources.h8l.io. Sign in with your h8lio account.

Browse open tickets See what others have reported and add context to existing issues.

Contact us by email

For private matters (billing, account access, security disclosures) write to support@h8l.io. We typically reply within one business day.

Service status

Before reporting an outage, check the public dashboard for known incidents and maintenance windows.

Live service status Component-level availability and ongoing incident history.

Heads up

Browse the knowledge base for hands-on guides on building, deploying, and operating your applications on the platform. A hosted contact form is planned for a later release; for now the Gitea repository and email remain the two canonical entry points for support.