Terms of service
This page summarizes the structure of the General Terms of Use of the h8lio Solution (CGUS) version 3.0, dated 2026-04-01. Each section below points to the corresponding article in the French canonical version.
1. Definitions
Section titled “1. Definitions”Defines the contractual terms used throughout the agreement: Subscription, Data Processing Agreement, Customer Administrator, Affiliate, Application, Contract, Domain, Defect (major, blocking, minor), Specific Quote, Documentation, Incident (blocking, major, minor), Trial Period, Partner, Owner, Resources, Reasonable Use Policy, Additional Services, and User.
2. Subject
Section titled “2. Subject”The agreement defines the conditions of execution and access to the h8lio Solution.
3. Territory
Section titled “3. Territory”Byzaneo offers the h8lio Solution worldwide but only guarantees its compliance with French and EU law. It is the Customer’s responsibility to verify the legality of the Solution in the country where their Application is deployed.
4. Right of access
Section titled “4. Right of access”Access to the h8lio Solution is secured by login, password and optional two-factor authentication. The Customer is responsible for managing their Users’ accounts and permissions. Byzaneo may interrupt access for security, maintenance or improvement purposes, with reasonable notice when possible.
5. Right of use
Section titled “5. Right of use”Byzaneo grants the Customer a paid, non-exclusive, non-transferable right to use the h8lio Solution. Reverse engineering, decompilation and disassembly are prohibited. Byzaneo retains all intellectual property rights to the Solution.
6. Subscription
Section titled “6. Subscription”The Customer reviews the description, characteristics and pricing of the Subscription before subscribing online and is responsible for ensuring the Subscription matches their needs, with optional support from Byzaneo or its Partners.
7. Trial Period and Reasonable Use Policy
Section titled “7. Trial Period and Reasonable Use Policy”Upon creating their Domain, the Customer is granted a free Trial Period (duration shown at subscription) conditioned on the registration of a valid payment method via Stripe. During the Trial, Resources are limited (one cluster of type S per cluster created). The Subscription automatically takes effect at the end of the Trial unless cancelled beforehand. Byzaneo may suspend or terminate the Trial in case of excessive or disproportionate use (cryptocurrency mining, unsolicited mass emails, unauthorized load testing, etc.).
8. Acceptance: customer declarations and obligations
Section titled “8. Acceptance: customer declarations and obligations”Access requires express acceptance of the Terms. The Customer declares that they have taken appropriate precautions against possible malfunctions, decide freely on the content of their Application, appoint a Domain Owner, and undertake to: verify regulatory compatibility, comply with applicable laws, obtain necessary authorizations, and indemnify Byzaneo against third-party claims arising from their breach.
9. Declarations and obligations of Byzaneo
Section titled “9. Declarations and obligations of Byzaneo”Byzaneo provides Documentation, optional training (via Specific Quote), and technical assistance. Notifications must be sent through the support email, the web interface, or by phone. Byzaneo targets 99.95% monthly availability for the Solution and 99.99% for Customer data. SSL certificates (Let’s Encrypt or third-party) are explicitly excluded from the warranty. Byzaneo will correct Defects at no cost when possible.
10. Pricing and billing
Section titled “10. Pricing and billing”From May 2026 (Solution version 5.0), the Subscription is structured
as: a Platform Base flat rate of €249 HT/month including 5 vCPU, 10 GiB
of memory and 50 GiB of NVMe storage; per-second metering of vCPU and
memory consumption above the flat rate, measured via Stripe Meters;
and degressive pricing tiers for resource consumption, published on
the pricing page of h8l.io. Prices are exclusive of VAT. Invoices are
issued in euros, accessible from the Domain, payable within thirty
days. Late payment triggers immediate interest, a flat collection fee
of €40, and possible suspension after a 15-day formal notice.
11. Price revision
Section titled “11. Price revision”Byzaneo notifies the Customer of any Resource price change. The Customer may refuse the increase by terminating the Contract.
12. Subcontracting
Section titled “12. Subcontracting”Byzaneo may subcontract or partner with third parties for any part of the services, subject to the Data Processing Agreement. Byzaneo remains solely responsible to the Customer for proper execution.
13. Data protection
Section titled “13. Data protection”Both parties commit to respecting applicable personal data protection
obligations. Byzaneo declares compliance with all legal obligations
related to personal data protection. Subscription requires the
collection of customer identification data, contract-related data and
banking data (encrypted via Stripe). Data is kept for the duration of
the contractual relationship and the legal limitation period. Users
can exercise their GDPR rights by writing to Byzaneo or to
contact@byzaneo.com.
14. Intellectual property
Section titled “14. Intellectual property”The h8lio Solution, know-how, Documentation and Byzaneo creations are intellectual property protected under the French Intellectual Property Code. Byzaneo guarantees the Customer against any serious infringement action concerning the Solution, subject to the cumulative conditions listed in this article.
15. Entry into force, term, termination
Section titled “15. Entry into force, term, termination”The Contract takes effect on the date of Subscription for an initial one-month term and is renewed monthly by tacit renewal. Termination takes effect at the end of the current commitment; any started month is due. Serious and repeated breaches by either party allow termination within thirty days after registered notification. The Customer retains access to their applications and data during and after the Contract. Byzaneo commits to ensuring service continuity and returns hosted elements in a reusable format.
16. Liability
Section titled “16. Liability”Responsibilities are governed by the Shared Responsibility Matrix. Byzaneo is subject to a general obligation of means. Liability of either party is capped at the amount received by Byzaneo over the last twelve months. Byzaneo’s liability is excluded in case of force majeure under article 1218 of the French Civil Code.
17. Insurance
Section titled “17. Insurance”Byzaneo declares having subscribed to a civil liability insurance policy with a solvent insurance company covering the services provided under the Contract.
18. Assignment
Section titled “18. Assignment”The Contract may be transferred or assigned, in whole or in part, by either party with prior written authorization from the other party. Either party may transfer the Contract to its Affiliates upon written notification.
19. Confidentiality
Section titled “19. Confidentiality”Both parties undertake to guarantee the confidentiality of all Confidential Information exchanged in the context of pre-contractual relations and during the execution of the Contract. This obligation ceases five years after the end of the Contract.
20. Dispute and applicable law
Section titled “20. Dispute and applicable law”The Contract is governed by French law and interpreted in accordance with its provisions. The French version prevails in case of interpretation conflict. Any dispute falls within the jurisdiction of the Avignon Tribunal de Grande Instance.
21. General provisions
Section titled “21. General provisions”Parties act independently and on their own behalf. The Contract does not constitute an association, franchise or mandate. Partial invalidity of a clause does not affect the validity of the remaining clauses, unless the invalid clause was substantial. Tolerance of a temporary non-execution does not constitute a waiver.
22. Revisions
Section titled “22. Revisions”Version history of the General Terms of Use of the h8lio Solution:
| Version | Date | Changes |
|---|---|---|
| 1.0 | 2019-10-08 | Original version |
| 1.1 | 2019-10-10 | Demo account |
| 1.2 | 2020-08-03 | Address normalization |
| 2.0 | 2021-06-07 | Service definition and clarification |
| 3.0 | 2026-04 | New v5.0 pricing model (Platform Base, per-second metering, tiered CPU/memory pricing), Trial Period and Reasonable Use Policy clauses |
Legal information
Section titled “Legal information”Byzaneo is a société par actions simplifiée (SAS) with a share capital of €300,000, registered at the Avignon RCS:
- Registered office: 1 rue Guillaume Puy, 84000 Avignon, France
- Phone: +33 (0)4 88 61 26 41
- RCS number: 452 903 602
- VAT number: FR 24 52 90 36 02
Version 3.0 (2026-04-01). Authoritative French version: /fr/terms/.